Privacy Policy

Your privacy is important to us at Support Hound, LLC an Oregon limited liability company (herein “Support Hound” and “we”). We established this Privacy Policy to better protect your privacy, and to inform you about how we collect information. This privacy policy is applicable to your current or past “Support Hound” subscription.

The submission of personal information to Support Hound means that you agree and consent that we may collect, use, and share your personal information in accordance with this Privacy Policy. If you choose not to provide Support Hound with the required personal information, Support Hound will not be able to provide you with the requested services. This Privacy Policy may be changed, amended, or revised without notice to you.

What Information We Collect. We may collect the following information:

  • Name
  • Organization Name
  • Mailing and/or billing address
  • Email address
  • Credit card number, expiration date and security code
  • Internet service provider
  • Browser type
  • IP address
  • The website that referred you to us
  • Entry and exit points

If other information is voluntarily transmitted by the user, we will also collect such information as consistent with our Terms of Use and Privacy Policy.

How Support Hound Uses Cookies. Our collection of website use information may involve the use of cookies. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Support Hound may also track and collect information relating to your use of Support Hound. We may also collect aggregated data, which is data from which the identity of an individual cannot be determined.

How Support Hound Uses Your Information. Support Hound may use your information in order to:

  • • Internal record keeping;
  • • Respond to your customer service inquiries;
  • • Communicate with you about your request for more information relating to the Services;
  • • Notify you about important changes or revisions to our policies or services;
  • • Request feedback necessary to improve the services;
  • • Provide support for our products and services;
  • • Notify you about new products or services; and
  • • Provide notice to you consistent with Terms of Use.

 

How Your Information is Shared with Third Parties. Support Hound does not sell or share your information with third party companies, except as defined by this Privacy Policy or the Terms of Use. Support Hound may share personal information with companies to provide support services to Support Hound. These companies are not authorized to use the provided information for any other purpose than to assist Support Hound. We may disclose personal information (1) in response to a court order, when required by law, (2) to determine a bill or collect accounts owed, (3) to enforce our corporate policies, or to protect our or others’ rights, property, or safety.

Security. We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, no transmission of data over the internet can be guaranteed to be 100% secure. Therefore, we cannot promise that unauthorized third parties will never have access to your personal information.

Terms of Use. Please also visit our Terms of Use that explains other terms governing the use of this website.